Refunds & Returns
What items are returnable?
You can return your items within 14 days of receipt of your order. Items will be thoroughly inspected upon return. Prior to sending your return, please read the below and the conditions of goods sections.
- Item(s) must be in original condition
- Clothing must be unwashed and unworn with original ticketing
- Footwear must be returned in the original box with no signs of wear to the soles
- Earrings / pierced jewellery cannot be returned due to hygiene reasons
- Two-part sets must be returned as a complete set
Please take extra care when trying on your item(s), as we cannot refund any items that are marked or tainted with makeup, fake tan, body lotions, perfumes or body odours.
If your items arrives to you damage, please take a photo of the packaging and send the photo to firstname.lastname@example.org immediately
Are there any charges for returns?
- Original shipping charges are non-refundable
- You are responsible for the charges to ship the items you wish to return
How do I return?
- Email address & order number to
email@example.com and we will get in touch with return information